Domu (S24) is building an AI workforce for conversations that move money, including collections, ser...
Y Combinator(@ycombinator) · 商业与创投
Domu (S24) is building an AI workforce for conversations that move money, including collections, servicing, sales, and retention for banks, insurers, and healthcare companies. In buy now, pay later, its agents collect $186 for every $100 collected by human operations. Today, Domu works with four of the five largest BNPL companies in the US and three top-10 US banks, and recently raised a $15 million Series A as it expands beyond collections into more of the customer relationship. In this fireside, co-founders Camila Zancanella and Nick Diaz join YC's @kul to share how they built Domu to handle some of the most difficult and highly regulated customer conversations. They explain why making AI agents empathetic and compliant matters as much as making them efficient, how they’ve been able to outperform human teams while improving customer experience, and why they see collections as just the beginning. 00:00 — The AI Workforce for Debt Collection 03:50 — Building Empathetic, Compliant AI Agents 06:50 — Expanding Beyond Collections Your browser does not support the video tag. 🔗 View on Twitter 💬 8 🔄 0 ❤️ 28 👀 5351 📊 8 ⚡ Powered by xgo.ing